Every time I called into the office Chance would be the first person to answer the phone. She is such a delight to talk to, very kind and takes the time to listen. She would always find the answer for me, if she didn't know right that second she would call me back to let me know what she found out. You know...its hard to find great customer service like that when you call in to a lot of these companies anymore. Yes Chance was great, everyone on the phone was great!